Terms & Conditions
Bespoke Cake Services
By placing an order with By Akilah, you agree to the following Terms and Conditions:
1. Booking & Deposit
A non-refundable deposit of 50% is required to secure your wedding date and begin the design process.
No booking is confirmed until the deposit has been received and acknowledged in writing.
2. Final Balance
The remaining balance is due no later than 4 weeks before the event date.
Failure to pay on time may result in cancellation of your order and loss of your deposit.
3. Delivery & Setup
We offer delivery and setup within across Greater London. Charges may apply based on location.
Once the cake is delivered and signed for at the venue, responsibility transfers to the client or venue.
We are not liable for damage to the cake after delivery and setup are complete.
4. Cancellations
Cancellations made more than 4 weeks before the event: Deposit is retained, but no further balance is owed.
Cancellations made less than 4 weeks before the event: Full balance is due.
Cancellations must be made in writing.
5. Postponements
We understand plans can change. If your event is postponed, we will make every effort to accommodate your new date, subject to availability.
If the new date is not available, this will be treated as a cancellation.
6. Hire Items (e.g., Cake Stands, Display Items)
Hired items must be returned in their original condition within 3 days of the event.
A refundable deposit is required for all hired items. Charges will apply for late returns, damages, or loss.
It is the client’s responsibility to return hire items unless otherwise agreed.
7. Custom Designs
We aim to closely match all design requests, but please note that handmade decorations may vary slightly in colour, shape, or finish.
Inspiration photos are welcomed, but exact replication may not be possible due to design copyright or artistic discretion.
8. Allergies & Dietary Requirements
Our cakes are made in a kitchen that handles allergens including nuts, dairy, eggs, gluten, and soy.
While we take great care to minimise cross-contamination, we cannot guarantee an allergen-free product.
It is the client’s responsibility to inform guests of any allergens. We are not liable for allergic reactions.
9. Photography & Promotion
We reserve the right to photograph your cake and use images for marketing and social media, unless otherwise requested in writing.